FAQ's
All products on this website are available for Cash on Delivery
(COD) in India.
Average delivery times: Delhi - 2-4 days,
other provinces 4-10 days.
·
How
much does the shipping cost?
o This
depends on the product ordered and the total weight.
·
How
long does it take for an order to arrive?
o This depends on the
product ordered. On average, our products will arrive in Delhi in 2-4
days and to other provinces in 4-10 days, on average.
·
Can I
have a tracking number?
o Yes,
all our products are shipped with tracking numbers. Right after you make a
purchase we send you a mail with your tracking number. If you are not able to
track the mail in your inbox, please consider checking spam folders.
·
Why
have I not received any order confirmation details?
o Most of
the times, this is because our customers accidentally enter wrong email id.
Throughout the process we send 3-4 emails, including an
order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email in wrong, please contact us and
we will fix it for you.
·
What is
your refund policy?
o We
offer a 100% Satisfaction Guarantee – which means we will refund your money if
you are, for any reason, not satisfied with your order; just send them back any
time within 30 days from placing the order.
We want to provide a risk-free shopping experience and trust our customers to
not take advantage of us on this offer.
o In the
unlikely event that your order hasn’t arrived within 2-3 weeks (due to lost
mail, etc.) please contact us and we will issue a refund or resend your order.
Refunds & returns will not be processed after 90 days. Thanks for
understanding!
·
Please keep in mind you are responsible for the return shipping
cost.
In the event your package is damaged during shipping, let us know right away so
we can file a claim with the carrier. We will either ship you a replacement or
issue a refund after the claim is granted.
1.
If there is damage to an item upon delivery, contact our
customer service immediately support mail.
2.
Pack the item securely. Please provide your order number, name,
phone number and email address.
3.
All return shipping charges must be prepaid. We cannot accept
C.O.D. deliveries.
4.
For your protection, we recommend that you use a shipping method
that provides insurance and tracking services from providers such as UPS or
FedEx for your return. Ship the return package to the address indicated by our
customer support.
5.
You can expect a refund within 30 days of our receiving your
returned product. Refund will be credited to the same form of payment used in
your original purchase.
o Please
note that we do not accept returns if they arrive in any condition other than
their original state or if they are past our 30-day return period. They will be
sent back to you; if you reject that return shipment, This store reserves the
right to liquidate the inventory and withhold your credit. You are
responsible for filing a claim with the courier if items are damaged during
return shipping.
The free gift is based on the total of your order. If the value of your purchase
drops below the required minimum after a return, we can’t treat you to a free
gift. If you decide to keep the gift, we have to charge a reduced sum.